Customer Service Officer - 1 yr contract

Responsibilites: Answer customer enquiries on products, accounts and services, and offer alternative to solutions
Monitor and respond to alarm signals
Troubleshooting support to customers and gather feedbacks from customers, and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems
Ensure that standard operational procedure (SOP) are adhered to
Requirements:
Min. GCE 'O' / 'N' Level holder with 2 years of experience in customer service / technical support experience
Working experience in call centre environment welcomed
Biligual in English and Chinese to attend to Chinese speaking customers
Fast learn, independent and good team player
Good communication / interpersonal skills and service-oriented
Open to shift work

**Position open ONLY to Singaporeans and Singapore PRs.

Interested candidates, please send in your latest resume in word format to recruit01@arc-hr.com.sg with the following:
Recent Photograph
Last Drawn and Expected Salary
Reason for Leaving
Date of Availability

Please quote "I refer to your job advertisement on SGJOBHUNT.blogspot.com..." when applying for the position.